Privacy policy

Last updated: July 23, 2026

MCB Wellness Distribution operates this website, including all related information, content, features, tools, and services, in order to provide you with a trade account registration and B2B product showcase platform (the "Services"). MCB Wellness Distribution is hosted by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, browse, or inquire about opening a trade account using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact and Business Details: Including your name, business name, phone number, and email address provided when submitting trade account inquiries or contact forms.

  • Account & Application Information: Information submitted to register or request a trade account, including usernames, preferences, and details provided during account setup.

  • Communications: Information you include in direct communications with us, such as customer support inquiries or product quote requests.

  • Device Information: Details about your device, browser, network connection, IP address, and other unique network identifiers.

  • Usage Information: Data regarding your interaction with and navigation across the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you apply for a trade account, fill out contact forms, communicate with us, or otherwise provide your business details;

  • Automatically through the Services: From your device when you browse our website, including through cookies and similar technologies;

  • From our service providers: When we engage third parties to support our IT infrastructure or web platform;

  • From commercial partners or public trade registers.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to evaluate and manage trade account applications, respond to commercial inquiries, maintain your account access, and improve the website layout and user experience.

  • Commercial Communication & Marketing: We may use your contact details to send trade updates, technical spec updates, product availability, or promotional communications by email or postal mail where permitted.

  • Security and Fraud Prevention: We use your details to authenticate trade accounts, detect and prevent unauthorized or fraudulent activity, and maintain system security.

  • Customer Support: To respond to business inquiries, provide product support, and manage our ongoing commercial relationship with you.

  • Legal Compliance: To comply with applicable laws, legal processes, regulatory requests, or enforce our commercial policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business operations subject to this Privacy Policy. Such circumstances may include:

  • With Shopify and IT Vendors: Service providers who perform operational services on our behalf (e.g., website hosting, IT management, data analytics, customer support, and cloud storage).

  • With Marketing Partners: Service providers who assist in managing our trade communications and website performance.

  • With Your Consent: When you explicitly direct or request us to share information with third parties.

  • Corporate Transactions & Legal Protection: In connection with a corporate reorganization, to comply with legal obligations (such as subpoenas or regulatory demands), or to protect and defend our business rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the platform. Information you submit through the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries outside your residence. To learn more about how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy. You can also manage your data preferences via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to third-party websites or platforms. If you follow links to sites not controlled by us, you should review their privacy policies. We are not responsible for the security, privacy, or content of external sites.

Children's Data

The Services are strictly designed for professional and commercial trade use and are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority.

Security and Retention of Your Information

No security measures are impenetrable, and we cannot guarantee absolute security during data transmission over the internet. We recommend using secure channels when sharing business information. We retain personal information based on business requirements, such as maintaining active trade account relations, legal compliance, and resolving disputes.

Your Rights and Choices

Depending on where you live (including the UK and EEA), you may have the following rights regarding your personal data:

  • Access / Know: Request access to the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request the removal of your personal information, subject to legal retention obligations.

  • Objection / Restriction: Request that we halt or limit certain data processing activities.

  • Withdraw Consent: Withdraw consent previously given for marketing or data processing.

To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your data rights.

Complaints

If you have concerns about how we process your personal information, please contact us. If you reside in the UK or EEA, you also have the right to lodge a complaint with your local supervisory authority (such as the ICO in the UK).

International Transfers

We may transfer, store, and process your personal information outside of your home country. For transfers outside the UK or EEA, we rely on legally recognized transfer mechanisms such as Standard Contractual Clauses unless an adequacy decision applies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. Revised versions will be published on this page with an updated "Last updated" date.

Contact Us

Should you have any questions about our privacy practices, wish to exercise your data rights, or submit a commercial inquiry, please visit our Contact Page.

For the purpose of applicable data protection laws, MCB Wellness Distribution is the data controller of your personal information.